Privacy Policy

This privacy policy applies to users of the jaya777 platform. By using jaya777's website and services, you agree to the terms described in this policy. Please read this document carefully before you start using our services. This policy supplements our Terms and Conditions and should be read together with it.

jaya777 works to build a safe and trustworthy online gaming environment for Bangladeshi users. Ensuring the privacy of your data is an integral part of that goal.

1. What Information We Collect

jaya777 may collect the following types of information to operate and improve its services:

1.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Relevant details from national ID card or passport (when identity verification is required)

1.2 Financial and Transaction Information

• bKash, Nagad, Rocket or Upay account numbers
• Deposit and withdrawal history
• Transaction date, time and amount

1.3 Technical Information

• IP address and device type
• Browser and operating system information
• Site usage logs and session data
• Information collected through cookies and similar tracking technologies

1.4 Gaming Activity Information

• Betting and game play history
• Bonus claim and usage records
• Win and loss statistics

2. How Information Is Collected

We collect your information in the following ways:

• Directly provided: Information you give us during registration, login, deposit or customer service contact.
• Automatic collection: Technical information collected through cookies and server logs while you browse the site.
• Transaction processing: When financial transactions are completed through a payment gateway.
• Identity verification: As part of the verification process where required to ensure security.

3. Purpose of Using Information

jaya777 uses collected information only for the following lawful purposes:

1. Creating, managing and securing accounts
2. Processing and verifying financial transactions
3. Providing customer support and resolving issues
4. Preventing fraud, money laundering and other illegal activities
5. Analysing your preferences and play patterns to improve services
6. Meeting applicable legal obligations
7. Sending relevant promotional offers and updates (subject to your consent)

We never sell your information to third parties. Your personal information is not shared with any advertising network or data broker.

4. Sharing and Disclosure of Information

jaya777 may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Trusted third-party providers that assist with payment processing, technical infrastructure maintenance and customer support will receive only the information necessary for their work and are bound by confidentiality agreements.

4.2 Legal Obligations

Information may be shared with the relevant authorities in response to a court order, judicial process or other valid legal obligation.

4.3 Security Protection

Relevant information may be provided to the appropriate authorities to address fraudulent activity or cybersecurity threats.

5. Data Storage and Security

jaya777 takes the following technical and organisational measures to protect your information:

• SSL Encryption: All information transmitted through the website and app is encrypted using SSL/TLS protocols.
• Secure Servers: Your information is stored in secure data centres where unauthorised access is strictly controlled.
• Access Control: Only authorised staff can access specific information for required work purposes.
• Regular Audits: Security measures are reviewed and tested on a regular basis.
• Password Hashing: Passwords are never stored directly — only encrypted hashes are stored.

To learn more about how seriously we manage security, visit our About Us page.

5.1 Data Retention Period

All necessary information is retained while an account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations and financial audit requirements. Information that is no longer needed is securely deleted once its purpose has been fulfilled.

6. Cookies and Tracking Technologies

The jaya777 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your language preferences and site settings.
• Analytical Cookies: Used to understand how users interact with the site — this information is used to improve our services.

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may affect some important functions of the site.

7. User Rights

Every user registered with jaya777 has the following rights:

7.1 Right to Access Information

You may request to view the information jaya777 holds about you at any time. This request can be made through customer support.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. This can be done directly from your account profile or through customer support.

7.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, where legal or contractual obligations exist, it may not be possible to fulfil this request in full.

7.4 Right to Opt Out of Promotional Communications

You may request to stop receiving promotional emails or messages at any time. Contact customer support and it will be actioned.

8. Responsible Gaming and Data Protection

jaya777 believes that responsible gaming and data protection go hand in hand. By analysing your gaming activity data, we identify unusual usage patterns and provide assistance where needed. You should read our Responsible Gaming guidelines on this matter.

Date of birth and identity information collected to confirm players are 21 or over is used solely for age verification purposes and is kept strictly confidential.

9. Protection of Minors

jaya777's services are strictly for persons aged 21 and above. We do not knowingly collect or store information from anyone under the age of 21. If a minor has registered by mistake and we are informed of this, that account will be closed immediately and the associated information deleted.

10. Changes to This Policy

jaya777 reserves the right to amend this privacy policy as needed. If any significant changes are made:

• The "Last Updated" date at the top of the page will be changed
• A notification of the changes may be sent to the registered email address
• You may be notified of the updated policy when logging in to the site

If you continue using the site after changes are made, it will be considered that you have accepted the updated policy. Answers to general questions about this can be found in our FAQ section.

11. Contact Us

If you have any questions, complaints or information requests regarding this privacy policy, please contact jaya777 in the following ways:

Your privacy matters to us. We review every request carefully and take appropriate action as quickly as possible.